Redland City Council is asking residents to remain vigilant following several reports of suspected phone phishing activity targeting members of the local community.
Phishing is a scam in which a person falsely claims to be from a trusted organisation, to trick people into giving personal or sensitive information.
Council has been made aware of recent incidents in which residents have received such unsolicited phone calls from people falsely claiming to represent Council.
During these calls, residents have been asked for personal or sensitive information, including details that would not typically be required for standard Council services.
Residents are reminded that Council will never ask for sensitive or personal information such as passwords, banking details, or other identifying information without appropriate verification processes.
Nor does Council doorknock, offering rebates or incentives.
If you’re not sure whether a Council call or email is genuine, please contact Council through an official contact channel:
- Phone: (07) 3829 8999
- Email: [email protected]
- Online: Contact Us | Redland City Council
- In person: Visit one of Council’s Customer Service Centres
Cleveland – Corner Middle and Bloomfield Streets. Hours: 8.30am to 4.30pm
Capalaba – Capalaba Central Shopping Centre, Shop 2, 38/62 Moreton Bay Road. Hours: 9am to 4.30pm
Victoria Point – 7/15 Bunker Rd (inside the Library Building at Victoria Point Lakeside, entrance via High St). Hours: 9am to 4.30pm
How to protect yourself from phishing scams
- Do not provide personal or financial information to unsolicited callers
- If you are unsure about a caller’s identity, hang up and contact the relevant organisation directly using official contact details
- Remain cautious of any caller creating a sense of urgency or pressure
- Report suspicious calls to ScamWatch
For more information, please see the cybersecurity information on Council’s website.
